Feedback 10 questions · 2 min
Customer feedback form template
Overall and aspect ratings, what to keep, what to fix, and a review link for fans.
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- File upload
8 free templates
Feedback form and survey templates
Feedback templates for every moment a customer, guest or user can tell you how you went. Use a quick score like NPS or CSAT when you want one number to track over time, or the customer feedback form when you want the reasons behind it. Most ask a follow-up question only when an answer calls for it, so happy customers finish in seconds.
Feedback templates
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Feedback 7 questions · 1.5 min
Customer satisfaction survey (CSAT) template
A 5-point CSAT score with follow-ups that change with the answer.
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- Endings
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Feedback 7 questions · 1 min
NPS survey template
The 0–10 recommend question with the right follow-up for each score group.
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- Hidden fields
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Feedback 11 questions · 2 min
Event feedback survey template
Ratings, a venue or stream question by attendance, NPS and ideas for next time.
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Feedback 8 questions · 1.5 min
Post-purchase survey template
Where buyers found you, how the order went, and a fast path for problems.
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- Endings
- File upload
Also useful for feedback
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Research 8 questions · 2 min
Product-market fit survey template
The “very disappointed” test with benefit, ideal-user and alternative questions.
- Logic
- Scoring
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Research 9 questions · 3 min
Product feedback survey template
Usage, ease, where people get stuck, a shuffled roadmap ranking and NPS.
- Logic
- File upload
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Education 8 questions · 3 min
Course evaluation form template
Anonymous end-of-course feedback: ratings, pace, difficulty and what to change.
- Logic
- Anonymous
- Hidden fields
How to choose
- Want one loyalty number to track every quarter? Start with the nps survey template.
- Checking in straight after a support chat or delivery? Start with the customer satisfaction survey (csat) template.
- Want the detail behind the score? Start with the customer feedback form template.
Want to build your own? Try the customer feedback survey maker.
Questions about feedback templates
Which feedback template should I start with?
Use the NPS survey to track loyalty over time, the CSAT survey right after a support conversation or delivery, and the customer feedback form when you need detail. You can add or remove questions in any of them.
Can feedback go straight to Slack or a spreadsheet?
Yes. After you publish, open Connect to send each response to Slack, Discord, Google Sheets, Notion, Airtable or a webhook. These integrations are included on the Free plan.
Can’t find the right template?
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More template categories
- Lead generation templatesContact, enquiry, quote, lead, waitlist and newsletter forms.
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- Research templatesProduct-market fit, product feedback, market research and brand surveys.
- Client intake templatesProject briefs, health checks, enquiries and quote requests.
- Education templatesCourse evaluations, class registrations and quizzes.
- HR and hiring templatesAnonymous engagement surveys, job applications and course feedback.
- Quizzes templatesScored trivia and personality quizzes with result screens.
- Orders templatesOrder forms with quantities and automatic totals.