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Feedback Free template

Customer satisfaction survey template

Measure satisfaction with a recent purchase, visit or support interaction and find out why.

  • 7 questions
  • about 1.5 min
  • Works on Free
  • Logic
  • Endings
  • Hidden fields
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  • Unlimited responses on Free
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Question 1 of 3

How satisfied are you with your recent experience?*

Very dissatisfiedVery satisfied

What’s inside the customer satisfaction survey (csat) template

This customer satisfaction survey template asks one CSAT question first, then adapts. Unhappy customers say what went wrong and can ask for a follow-up. Happy customers say what worked and see a review button. Pass the ticket, order or agent in the link and every score arrives with its context.

Change any question, theme or ending in Pulseware’s free form builder, then share it by link, QR code or embed.

  • 4 questions only appear when an earlier answer calls for them.
  • 2 logic rules skip ahead or end early, based on the answers.
  • 3 thank-you screens, picked by the answers: “Thank you, that made our day”, “Thanks, we’ll be in touch”, “Thanks for your feedback”.
  • Hidden fields filled from the link: interaction, email, ticket_id, agent.
  1. 1 Rating: How satisfied are you with your recent experience?
  2. 2 Multiple choice: What went wrong? (when needed)
  3. 3 Multiple choice: What did we get right? (optional) (when needed)
  4. 4 Rating: How easy was it to get what you needed? (optional)
  5. 5 Long answer: Anything else you would like to tell us? (optional)
  6. 6 Yes / No: Would you like us to follow up? (optional) (when needed)
  7. 7 Email: Best email to reach you (when needed)

Why this template works

  • Follow-up questions change with the score, so every answer has a reason.
  • A customer-effort question sits beside CSAT for a fuller picture.
  • Ticket and agent IDs ride along in hidden fields.

Works with

Connect these after you publish, from the Connect tab.

  • Slack Alert the team about low scores
  • Google Sheets Track CSAT over time
  • Webhooks Send scores back to your help desk with ticket_id

Questions about this template

How do I calculate CSAT?

CSAT is the share of respondents who choose 4 or 5 on the 5-point scale. Pulseware's answer summary shows the score distribution so you can read it at a glance.

When should I send a CSAT survey?

Straight after the interaction: when a ticket closes, an order arrives or a visit ends. Short and soon gets the most honest answers.

Building something else? Try the customer feedback survey maker.

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