AI Data Policy

Last updated: 27 May 2026

The Pulseware AI survey builder helps you draft questions faster. This page explains exactly what we send to AI providers, what we don't, and how to opt out.

§1 What we send to OpenAI

When you use the AI survey builder, we send your prompt — the description of the survey you want — to OpenAI's API. That's it. We don't send your account email, your other surveys, or any respondent data.

§2 What we never send to AI providers

Respondent answers are never sent to any AI provider. Not for training. Not for analysis. Not for summarisation. Even when you click 'Summarise responses' (a planned feature), the summarisation happens locally on Pulseware's servers using deterministic logic, not via a third-party LLM.

§3 OpenAI's data handling

We use OpenAI's API, not ChatGPT. Per OpenAI's API data-usage commitments, prompts sent via the API are NOT used to train OpenAI's models. OpenAI retains API request data for up to 30 days for abuse monitoring, then deletes it.

§4 Training on your data

We do not use survey content or response data to train any AI model — yours, ours, or any third party's — without your explicit, opt-in consent on a per-survey basis. There is no global setting that opts you in; it's per-survey, and the default is off.

§5 Opting out of AI features

You can simply not use the AI builder. There's no penalty: every Pulseware feature works without AI, and the Free plan is the same.

§6 Privacy guidance

Don't paste sensitive personal information into AI prompts (Pulseware's or anyone else's). The OAIC publishes useful guidance on this for Australian users — search for 'OAIC generative AI guidance'. We agree with all of it.

§7 Changes

We will email all account holders and post on this page at least 14 days before any change that materially expands what we send to AI providers. No retroactive opt-in.