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Feedback Free template

NPS survey template

Measure loyalty with the 0–10 recommend question and ask the right follow-up for promoters, passives and detractors.

  • 7 questions
  • about 1 min
  • Works on Free
  • Logic
  • Endings
  • Hidden fields
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Question 1 of 3

How likely are you to recommend us to a friend or colleague?*

0 is not at all likely and 10 is extremely likely.

Not at all likelyExtremely likely

What’s inside the nps survey template

This NPS survey template asks the standard 0–10 "how likely are you to recommend us?" question, then a follow-up that fits the score: what to fix for detractors, what would make it a 10 for passives, and what they value for promoters. Customer IDs and plan names travel in the link, so every score has context.

Change any question, theme or ending in Pulseware, then share it by link, QR code or embed.

  • 4 questions only appear when an earlier answer calls for them.
  • A logic rule skips ahead or ends early, based on the answers.
  • 2 thank-you screens, picked by the answers: “Thank you for the vote of confidence”, “Thanks for your feedback”.
  • Hidden fields filled from the link: company, customer_id, email, plan, segment.
  1. 1 NPS: How likely are you to recommend us to a friend or colleague?
  2. 2 Long answer: What is the main reason for your score?
  3. 3 Long answer: What would we need to fix for you to rate us higher? (optional) (when needed)
  4. 4 Long answer: What one thing would make it a 10? (optional) (when needed)
  5. 5 Multiple choice: What do you value most? (optional) (when needed)
  6. 6 Yes / No: May we contact you about your answer? (optional)
  7. 7 Email: Email (when needed)

Why this template works

  • Each score group gets the follow-up that matters.
  • Promoters finish on a review or referral button.
  • Customer data comes from the link, not extra questions.

Works with

Connect these after you publish, from the Connect tab.

  • Google Sheets Chart NPS over time
  • Slack Post new scores to #nps
  • Webhooks Update the customer record in your CRM (customer_id)

Questions about this template

How is NPS calculated?

Subtract the percentage of detractors (0–6) from the percentage of promoters (9–10). Passives (7–8) count toward the total only.

How often should I run an NPS survey?

Quarterly for relationship NPS, or after key moments such as onboarding or support for transactional NPS.

Building something else? Try the nPS survey maker.

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