Results and insights

Every question gets a chart and a count. Choice questions get bars, ratings get distributions, text answers get a readable list, and an NPS question gets its score worked out for you. Free, on every plan, with no time limit.

If you built the survey from one of our templates, the summary is already laid out for the questions that template asks — a customer feedback survey lands on satisfaction and verbatims rather than a wall of columns.

The table is one row per response, one column per question, with filters and search. Download it as CSV or Excel at any time — on the free plan too, and without a cap on rows.

That last part matters more than it sounds. A survey tool that lets you collect answers but not export them is a survey tool that owns your data. Ours does not; see unlimited surveys and responses.

The Insights tab counts visits, starts, completions and how long people took. The free plan shows the last 7 days; Pulseware Pro shows the full history.

Counting stops being meaningful if the survey is set to anonymous mode, which deliberately stops us recording the device details visit insights are built on. That is the trade, and it is worth making when honesty matters more than analytics.

Drop-off insights show which question people leave on — usually one question doing more damage than the rest. Partial responses keep the answers people gave before they left.

Both are Pro features, and both start collecting from the moment you switch them on. Neither can go back and recover answers that were never stored — no survey tool can, and you should be sceptical of one that claims otherwise. Tally works the same way, as the side-by-side comparison shows.

Once you know where people leave, the fix is usually in the logic: skip the question for people it does not apply to, rather than making everyone answer it.