CSAT-ready · Open-text follow-ups · Export responses

Turn customer feedback into a survey in minutes

Create a CSAT survey, product feedback survey or post-support questionnaire. Use AI to draft the questions, edit them in the Builder, then share your survey and collect every response.

Create customer feedback survey Generate with AI

CSAT-ready · Open-text follow-ups · Export responses · Unlimited responses

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Start with a customer feedback template.

Pick the template closest to your goal. Every question is editable, every theme is swappable, and every response exports to CSV on the free plan.

  • Customer satisfaction survey

    The CSAT workhorse — satisfaction rating, open reason, and improvement fields. The most-used starting point for support and onboarding teams.

    Use this template

  • Support experience survey

    Same template as CSAT, framed specifically around a support interaction. Swap the intro copy to target your helpdesk audience.

    Use this template

  • Product feedback survey

    Structured around feature satisfaction, missing features, and use-case discovery. Useful for product teams running ongoing beta feedback loops.

    Use this template

  • Post-purchase survey

    Captures purchase satisfaction, delivery experience, and likelihood to repurchase. Built for e-commerce and D2C brands.

    Use this template

  • NPS survey

    Standard Net Promoter Score question with AI-suggested follow-ups. Automatic promoter/passive/detractor scoring on the dashboard.

    Use this template

Example CSAT survey.

The most effective customer satisfaction surveys are short. Five questions is the sweet spot — enough to get actionable signal, short enough for people to finish.

  1. 1. How satisfied were you with your experience?
  2. 2. What was the main reason for your rating?
  3. 3. What could we improve?
  4. 4. How likely are you to use us again?
  5. 5. May we contact you about your feedback?

Five questions. Edit any of them in the builder; ship in minutes.

Why this page exists.

The search intent isn't "what is customer feedback?" — it's "I need to make a customer feedback survey, now." This page is built for that intent: a working builder, pre-filled templates, AI prompt examples, and unlimited responses on the free plan.

AI prompt examples for customer surveys.

Paste any of these into the Pulseware AI builder to get a draft survey in seconds. Edit the output before publishing.

"Create a 5-question CSAT survey for a SaaS onboarding experience. Friendly tone, one open-ended question."
"Create a post-support feedback survey. 3 questions, anonymous, focused on whether the issue was resolved."
"Create a product feedback survey for beta users of a B2B mobile app."

Keep exploring Pulseware

A few more ways to use the survey maker, each one designed for a different moment.

Common questions

Specifically about customer feedback surveys — CSAT vs NPS, timing, sample size, and anonymity.

What questions should I ask in a customer feedback survey?
Start with a rating and a reason: How satisfied were you with your experience? What was the main reason for your rating? What nearly stopped you from getting the result you wanted? What should we improve first? May we contact you about your feedback?
Can I create a CSAT survey?
Yes. Add a rating question for satisfaction, then ask an open-text follow-up such as “What was the main reason for your rating?” Pulseware can be used as a CSAT survey tool for post-support, post-purchase and onboarding feedback.
Can I collect unlimited customer responses?
Yes, for legitimate use. Pulseware lets customer surveys keep collecting responses from one share link, which is useful for support close emails, product emails and other ongoing flows. See Customer Surveys Without Response Caps.
Can AI write customer feedback questions?
Yes. Use the AI prompt to draft customer survey questions from a short brief, including the audience, tone and survey length. Edit the draft before publishing. See Generate Customer Survey Questions.
Can customers respond anonymously?
Yes, if you configure the survey that way. Anonymous mode turns off email collection; IP and user-agent are SHA-256-hashed and stored. If you ask for contact details or include an email question, the response may identify that customer. See Anonymous Customer Feedback.

How this page was created

This page was written and reviewed by the Pulseware product team. We tested the survey builder flow, reviewed competitor free-plan limits from publicly documented sources, and update this page when product features or competitor plans change.

Last reviewed:

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