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Feedback Free template

Post-purchase survey template

Ask buyers how they found you and how the order went, and catch delivery or product problems early.

  • 8 questions
  • about 1.5 min
  • Works on Free
  • Logic
  • Endings
  • File upload
  • Hidden fields
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  • Unlimited responses on Free
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Question 1 of 6

How did you first hear about us?*

What’s inside the post-purchase survey template

This post-purchase survey template tells you which channels bring buyers and catches order problems before they become refunds. Customers say how they heard about you and rate the order. A late, damaged or missing item opens a short problem path with a photo upload, and happy buyers finish on a review button.

Change any question, theme or ending in the Pulseware survey maker, then share it by link, QR code or embed.

  • 2 questions only appear when an earlier answer calls for them.
  • 2 logic rules skip ahead or end early, based on the answers.
  • 3 thank-you screens, picked by the answers: “We’re sorry about that”, “Thanks for shopping with us”, “Thanks for your feedback”.
  • Hidden fields filled from the link: order_id, email, product, store.
  1. 1 Single choice: How did you first hear about us?
  2. 2 Rating: How happy are you with your order?
  3. 3 Single choice: Did it arrive on time and in good condition?
  4. 4 Long answer: Tell us what happened (when needed)
  5. 5 File upload: Add a photo (optional) (optional) (when needed)
  6. 6 Single choice: Did the product match what you expected? (optional)
  7. 7 NPS: How likely are you to recommend us to a friend? (optional)
  8. 8 Single choice: Would you buy from us again? (optional)

Why this template works

  • "How did you hear about us?" gives attribution your analytics misses.
  • Problems come in with the order ID and a photo.
  • Happy customers are sent to leave a review.

Works with

Connect these after you publish, from the Connect tab.

  • Zapier Alert #orders in Slack about problems (filter on the ending)
  • Google Sheets Build an attribution report
  • Webhooks Open a help-desk ticket with the order ID

Questions about this template

Where should I put a post-purchase survey?

On the order confirmation page, or as a link in the delivery email with the order ID in the URL.

Does it work with Shopify?

Yes. Link to it from your Shopify notification emails, or embed it on the thank-you page, and pass the order number as a hidden field.

Building something else? Try the customer feedback survey maker.

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